Terms of Service ("Terms")
Last updated: (2021/01/08)
Please read these Terms of Service ("Terms", "Terms of Service") carefully before logging into any website or using any mobile application (the "Service") operated by TUYOO TECHNOLOGY PTE. LTD. . For purposes of this Terms of Service, “Tuyoo” shall mean TUYOO TECHNOLOGY PTE. LTD., its partners, parent companies, subsidiaries, licensees, licensors and affiliates (collectively, also referred to herein as “we”, “our” or “us”), If you are under the age of 18, then you represent that your parents or your legal guardian have reviewed and agreed to these Terms in this Agreement.
THESE TERMS OF SERVICE ARE A LEGAL AGREEMENT BETWEEN YOU (“YOU” OR “YOUR”) AND THE Tuyoo (AS DEFINED ABOVE). BY DOWNLOADING, INSTALLING ANY OF OUR MOBILE-GAME APPLICATIONS AND USING IT IN CONNECTION WITH SERVICES PROVIDED BY US OR OTHERWISE ACCESSED THROUGH THE USE OF AN APPLICATION (SUCH SERVICES AND THE APPLICATION COLLECTIVELY, THE “SERVICES”). YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, ACCEPT AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THE SERVICE.
Tuyoo reserves the right, in its sole discretion, to amend, change, modify, expand, or remove portions of the Terms in this Agreement at any time. You will be deemed to have accepted such changes by continuing to use any Service provided by Tuyoo. If the Terms are not acceptable to you, your only recourse is to discontinue your use of the Service. You agree that Tuyoo may change any part of the Service, including its content, at any time or discontinue the Service or any part thereof, for any reason, without notice to you and without liability.
To use the Service, you must have a mobile device that is compatible with the Application. Tuyoo does not warrant that the Application will be compatible with your mobile device. If you decide to use the Service, subject to your agreement and compliance with these Terms, Tuyoo hereby grants you a non-exclusive, non-transferable, revocable license to install and use an object code copy of the Application for one registered account on one mobile device owned or leased solely by you. Tuyoo also grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited scope license to access and use those portions of the Service that are not part of the Application. Use of the Service shall be solely for your own, private, non-commercial entertainment purposes and for no other purpose whatsoever. If the Service or any part thereof is determined to be illegal under the laws of the jurisdiction in which you are situated, you shall not be granted any license to use the Application or any other part of the Service, and must refrain from using it. You may not: (i) modify, disassemble, decompile or reverse engineer the Application; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Application to any third party or use the Application to provide time sharing or similar services for any third party; (iii) make any copies of the Application; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Application, features that prevent or restrict use or copying of any content accessible through the Application, or features that enforce limitations on use of the Application; or (v) delete the copyright and other proprietary rights notices on the Application. you acknowledge that Tuyoo may from time to time issue upgraded versions of the Application, and may automatically electronically upgrade the version of the Application that you are using on your mobile device, but that Tuyoo has no obligation to do so. you consent to such automatic upgrading on your mobile device, and agree that the terms and conditions of these Terms will apply to all such upgrades. The foregoing license grant is not a sale of the Application or any copy thereof, and Tuyoo and its third party licensors or suppliers retain all right, title, and interest in and to the Application (and any copy of the Application). Standard carrier data charges may apply to your use of the Application.
The Service and all content thereon or therein are protected by copyright, trademark, and other laws of the United States and foreign countries. Except as expressly provided in these Terms, Tuyoo and its licensors exclusively own all right, title and interest in and to Service and all content thereon or therein, including all associated intellectual property rights. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Service.
You agree that you shall not:
Modify, reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying software or other intellectual property used to provide the Service without Tuyoo’s explicit, prior written permission;
Use, display, mirror or frame the Service, or any individual element within the Service;
Use the intellectual property of Tuyoo, or any Tuyoo licensor, to adapt, modify or create derivative works based on such intellectual property;
Rent, lease, loan, trade, sell/re-sell access to the Service or any information therein, in whole or part; or
Use or reproduce any Tuyoo licensor, or third party trademark or logo without the prior express written consent of the owner of such trademark or logo.
From time to time during your use of the Service, you may have the opportunity to “earn”, “buy” or “purchase” (a) virtual in-game items; or (b) virtual in-game points, including but not limited to virtual coins, cash or points, all for use in the Service (together with virtual in-game items, “Virtual Items”). you do not in fact “own” the Virtual Items and the amounts of any Virtual Item do not refer to any credit balance of real points or its equivalent. Rather, by “earning”, “buying” or “purchasing” Virtual Items, you are granted a limited license to use the software programs that manifest themselves as the Virtual Items. The purchase and sale of such limited licenses to use Virtual Items is a completed transaction upon redemption of the applicable payment and shall under no circumstances be refundable, transferable or exchangeable including, without limitation, upon termination of your Account, termination of these Terms, and/or the discontinuation of the Service. Tuyoo prohibits and does not recognize any purported transfers of Virtual Items effectuated outside of the Service, or the purported sale, gift or trade of anything that appears or originates in the Service, unless otherwise expressly authorized by Tuyoo in writing. Accordingly, you may not sublicense, trade, sell or attempt to sell in-game Virtual Items for real money, or exchange Virtual Items for value of any kind outside of a game, without Tuyoo’s written permission. Any such transfer or attempted transfer is prohibited and void, and will subject your Account to termination. You acknowledge and agree: (a) that Tuyoo may change the price of Virtual Items at any time, without notice, for any reason or for no reason, (b) that the amount of virtual points necessary to obtain certain Virtual Items may fluctuate, and (c) that Tuyoo has no liability to you for any changes in the price of such Virtual Items and/or the amount of virtual points necessary to obtain Virtual Items. Tuyoo reserves the right, without prior notification, to limit the quantity of the Virtual Items you can purchase and/or to refuse to allow you to purchase such Virtual Items. You acknowledge and agree that Tuyoo shall have no liability for loss of Virtual Items due to any unauthorized third party activity, such as hacking, phishing, password mining, social engineering, and/or any other unauthorized third party activity. Tuyoo may replace such lost Virtual Items at its sole discretion on a case-by-case basis, without incurring any further obligation or liability. Tuyoo owns, has licensed, or otherwise has rights to use all of the content that appears on or in the Service. Notwithstanding any provision to the contrary herein, you agree that you have no right or title in or to any content that appears in the Service, including without limitation the Virtual Items therein, whether “earned” in a game or “purchased” from Tuyoo.
Tuyoo’s platform provides users with an inalienability and non-exclusiveness license to use the Service, including:
3.1 Accept, download, install, start, update, register, display and operate related applications;
3.2 Create game characters in the game, set the role name; check game rules, user profile, game match results, open game room, use chat function, sharing to social media function;
3.3 Use one or more other features that the game supports and allows.
The specific content of our services is provided by us according to the actual situation. We reserve the right to change, discontinue or terminate some or all services at any time. When providing services, we may charge users of some services (such as online games and other telecommunication value-added services) a certain fee. In this case, we will make a clear reminder on the relevant page. If you do not agree to pay the fees, you are giving up the relevant services.
The necessary personal information entered by the users should correspond with their documents as the only valid identification of the user; when the user cannot prove their identity, we have the right to refuse to provide any information or assume any obligation.
4.2 Code of Conduct
The users cannot commit following behaviors when using Tuyoo Services:
4.2.1 Delete all the relevant information relating to the brand, copyright, and other rights of the application and its corresponding counterpart.
4.2.2 Attempt to do reverse engineer, disassemble and decompile this application.
4.2.3 About the relevant information of this application, without developers’ express written consent, people do not have the right to do the following action, including, but not limited to, attempting to use, copy, modify, link, transfer, assemble, publish, display, mirror or frame the website to develop derivative products within this application.
4.2.4 Attempt to use this application to publish, disseminate and store content that infringes on the national security, social stability, public order, social morality, or to advocate gamble, abuse, slander, bawdy, or any sexual connotation and offensive content that’s against local laws, regulations and policies to make any uneasiness to the others, or set the net name, role-name containing the above details by any means.
4.2.5 Attempt to publish, transmit, disseminate, and store content that infringes on the intellectual property rights of others, such as intellectual property rights, trade secret rights, portrait rights, and privacy by use of this application and related services.
4.2.6 Conduct any actions to jeopardize computer network security, including, but not limited to: use of unlicensed data or access to unauthorized servers/accounts; access to public computer networks or other computer systems to delete, modify or expand stored information without permission; attempts to probe, scan, test the weaknesses of the application, network or other actions that undermine network security, without permission; attempt to engage in acts of interfering with or disrupt the regular operation of the app or website, intentionally spread malicious programs or viruses and other disruptive interference of the network information service; forging any TCP/IP packet header or any part of the header information in any way to send altered, deceptive or false source-identifying information.
4.2.7 Conduct any actions to infringe game-fairness or other behaviors that affect the routine order of the application, such as gaining game coins in illegal way, illegally creating accounts, partnership cheating or use other cheating software, BUG ( which means “defects” or “weakness”) to access benefits illegally, or use the Internet or other means to make plug-ins, cheating apps and public BUG.
4.2.8 engage in acts of dealing with any unsolicited or unauthorized game accounts, game currency, or operating any illegal business behavior such as promoting commodities, advertising, or other forms of solicitation in private.
4.2.9 Engage in ill-intentioned activities, including but not limited to consecutive applying for refund with the intention of obtaining game resources for free, etc.
4.2.10engage in any conduct intended to any behavior unrelated to the application through the services provided by the developer, including, but not limited to any other way to promote other apps or games by sending game coins, gifts, etc.; inviting and inducting other players to give up, stop using this application; or any other actions that will damage its trademark or regular order in this game.
4.2.11 attempt to publish any fraudulent, false, misleading, or deceptive information by pretending to be the developers, application service administrators, app form administrators or moderators.
4.2.12 engage in any conduct that infringes the public order in malicious screening, maliciously forcing players to leave the game , or maliciously time-consuming activities.
4.2.13 engage in acts or attempts to abuse, harm harass, and violence towards another person or illegally collect information through our service system by any means.
4.2.14 interfere with the ability of other users to enjoy using the Service, including but not limited to, disrupting the Tuyoo’s game environment, or taking actions that interfere with or increase the cost to provide the Service for the enjoyment of other users.
4.2.15 engage in any act that conflicts with the spirit or intent of the Service, including but not limited to, manipulating or circumventing game policies, game rules or these Terms.
4.2.16 attempt to use the Service on or through any platform or service that is not authorized by Tuyoo.
4.2.17 upload or transmit (or attempt to upload or transmit) files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files or data, or any other similar software or programs that may damage the operation of the Service or the computers of other users of the Service.
4.2.18 send any unsolicited or unauthorized advertising, promotional materials, e-mail, junk mail, spam, chain letters or other form of solicitation.
4.2.19 create false personas, multiple identities, multiple Accounts, set up an Account on behalf of someone other than yourself or otherwise attempt to override or avoid rewards limits or restrictions established by Tuyoo.
4.2.20 obtain or attempt to obtain passwords or other private information from other users of the Service, including but not limited to, personally identifiable information or financial information;
4.2.21 develop, distribute, use, or publicly inform other members of cheats, automation software, bots, hacks, mods or any other unauthorized third party software or applications.
4.2.22 exploit, distribute or publicly inform other users of the Service of any game error or bug which gives users an unintended advantage;
4.2.23 use Virtual Items in a manner that violates these Terms, including transferring or selling Virtual Items or fraudulently obtaining or acquiring Virtual Items or other products or services;
4.2.24 violate any applicable law or regulation.
4.3 Protection of User Accounts
4.3.1 Tuyoo reserves the right to review identity information provided by the user registered is true or not and have responsibility to guarantee the security and effectiveness of the user account by actively adopting reasonable measures in technology and management. Users are obliged to keep their accounts and passwords properly and use their accounts and passwords correctly and securely. If the user fails to perform the above obligations resulting in the loss of the account password, the account is stolen, etc., and the civil rights of the user and others are damaged, the legal liability arising therefrom shall be borne.
4.3.2 We have the rights and responsibilities for the actions of the account held after login. If there is any third direction, we give instructions, in the case of confirming that the account and password information is accurate, as long as the user agrees, we have the right to consider that we have obtained the user’s full authorization, and the consequences are all caused by the users.
4.3.3 If the user finds that the account or password has been illegally used by others or has abnormal use, please notify us immediately and inform us to suspend the login and use of the account, but the user should provide us with the name of the application, and valid identity information the users submits should keep consistent with their registered identity information. If we verify that the personal valid identity information provided by the user is consistent with the registered identity information, we shall take timely measures to suspend the login and use of the user account. Our platform reserves the rights to refuse the user’s demand mentioned when users cannot provide the individual valid ID or other certificate that can be proved are not conform to the information when you register.
4.4 User account services
We have the right to provide game-rules descriptions, answer to bug or plug-in complaints, commit game item retrievals, have game items locked or unlocked, deal with customer appeals or other customer services to the players through on-line game official website, customer service call and game administrators. Users should:
4.4.1 Understand the content, requirements and fees of these customer services through the official website of our customer service or other channels provided by our platform. Users shall consider carefully whether to choose and accept the corresponding customer services or not, and explicitly express the demand to us:
4.4.2 Agree and accept all the terms related to the exclusive agreement or clauses of the customer services;
4.5 Our platform reserve rights to stop the right of using this account if your account was regarded as stolen.
4.6 We will not assume the responsibility for that if the others illegally use the account or password due to the user's reasons. The user's responsibilities, including, but are not limited to: arbitrarily disclose the account number and password and all registration materials to the third party; multiple people share the same account; install illegal or unclear programs.
5. Privacy policies and information protected
5.1 Respect for the privacy of the user’s private information is the principle of this application and related services. Developers should adopt appropriate measures to protect the user’s privacy. The user’s private information should not be disclosed to any other party without the permission of users, except for the legal reasons, or some legal authority of government departments requested or otherwise consented by the users individually.
5.2 User’s information protection
5.2.1 Developers shall inform the privacy protection policies and personal information utilization policies to users before requesting users to provide relevant information about their secret identities, and they should take necessary measures to protect the security of users’ data.
5.2.2 Without permission, developers, do not have the right to provide, disclose, or share users’ name, valid personal identification numbers, contact information, home address or other private details of users’ account registered. Except in the following conditions:
A. Users or legal guardian of users empower the right for disclosing information by the developers;
B. Information required by law to be published by developers;
C. Information provided by the judiciary or administrative agency based on legal procedures；
D. When a developer files a lawsuit or arbitration against a user to protect his or her legitimate rights and interests;
E. When providing personally identifiable information to users by the legal requirements of the user’s guardian.
6. Ownership
6.1 All rights, title and interest in and to the Services (including, not limited to, any subtitles, computer code, themes, objects, characters, character names, stories, dialogue, catch phrases, concepts, artwork, animations, sounds, musical compositions, audio-visual effects, documentation, in-game chat transcripts, methods of operation, moral rights, character profile information, virtual items, recordings of games played using a Tuyoo game client and the Tuyoo game clients and server software) are owned solely by Tuyoo. Tuyoo reserves all rights, including, not limited to, all intellectual property rights or other proprietary rights in connection with its games and the Services.
6.2 No one may copy, decompile, disassemble any function or program without the authorization of us, and may not reverse engineer any service and/or application.
6.3 You hereby agree and acknowledge that the User Account Data and all other relevant information, including but not limited to personal information provided by the User, Game Characters and Virtual Items in the Account, are owned by us. We grant users the right to use it according to this agreement. We have the right to dispose of the user account data and all other relevant information. Users should follow the requirements of this agreement and the specific rules of the game when purchasing and using the aforementioned Virtual Items; At the same time, such virtual objects may be subject to a certain period of validity. Even if the user doesn’t use it within the specified validity period, in addition to the force majeure or the reasons attributable to us, once the validity period expires, it will automatically become invalid.
6.4 We may involve third-party intellectual property rights, and such third parties shall comply with the requirements of users for the use of such intellectual property rights in us based on this agreement.
6.5 Given the particularity of the Internet, users must comply with the laws and regulations implemented in relevant countries and regions as well as the related international intellectual property rights agreement when posting on the company's website and various official forums, posting information or using our services.
7. Suspension and Termination of Services
7.1 Suspension of Services : The user hereby agrees and confirms that Tuyoo has the right to suspend some or all of the Services when one of the following acts occurs, at Tuyoo’s sole discretion:
7.1.1 Provide false registration information;
7.1.2 Conduct illegal actions against this Agreement;
We reserve the right to stop offering and/or supporting the Services, including, but not limited to, any particular game or part of the Services at any time, at which point your license to use the Services or a part thereof will be automatically terminated. In such event, we shall inform users the duration of termination, which is reasonable. After the expiration of the suspension, we shall promptly resume the services to the users. However, when the suspension period expires, if the user's default status still exists, we reserve the right to extend the period of suspension of service.
7.1.3 The account data of the user's game characters, game props, game equipment, and game currency may be abnormal due to game software bugs, version update defects, third-party virus attacks, or any other factors; We is obliged to figure out the reasons for suspension when the situation of 7.1.3 happens. In this event, we shall not be required to assume any responsibilities for the users and have the right to restore the game account to the state before the abnormality, if we found that the abnormal data are out of normal behavior.
7.1.4 Users conduct any actions that infringe the rights or benefits of the third-party.
7.2 Termination of Services
Tuyoo reserves the rights to terminate the Service, terminate user services, and/or delete user accounts at any time. Such actions may result in the loss of your account, including but not limited to, your registration information, rankings, game-role information, items, and all relevant details to this account. Please note that Tuyoo will not be held responsible for any benefits and loss incurred, and Tuyoo is under no obligation to compensate you for any of this.
8. Updates to the Site and Service; Maintenance
You acknowledge and agree that Tuyoo may update the Service with or without notifying you. Tuyoo may require that you accept updates to the Service and you may also need to update third party software from time to time in order to receive the Service. Tuyoo conducts maintenance work on its system from time to time. A portion, or sometimes all, of the features of the Service will not be available during maintenance periods. All problems encountered during the use of the Service, including those with regard to your Account, can be reported to Tuyoo when the problem is encountered at customersupport@tuyoogame.com .
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9. Special Notification
9.1 The users shall acknowledge and agree that we reserve the rights to move the users of the same application that exist on different servers to the same server for consolidation (which refers to as “combination”) , according to the requirement of our actual operation and cost for this application. After this action, user’s account information and data are still valid, and users shall acknowledge and agree to any reasonable changes led by such combination (including but not limited any rankings change). In such event of termination of this Agreement, users shall agree that we choose to cease to providing part of or all of the services and provide you with no less than 60 days prior notice, and also hold a clear understanding not to request any compensation whatever loss will be on yourselves or the third-parties relating to the rights mentioned, and voluntarily assume any obligation for any reason.
9.2 Users shall fully acknowledge and agree that we have the right to limit the number of wins or losses per game, daily game coins, game credits, or other game items, and remind users through a proper way.
9.3 The user hereby promises to obtain virtual currency, game props, game equipment, etc. related to online games only through our official channels or their authorized official channels, and any purchase or acceptance through our unofficial channels or unauthorized official channels. If the gift or other price is obtained in the above game, the user shall bear the corresponding risks, and the acts will be regarded as serious breach of contract and violation of laws and regulations. We not only have the right to prohibit the use of game items in the application, but also have the right to immediately suspend, terminate the service and delete the account without any liability; and for the serious circumstances involved we also have the right to hand the parties (including the users and any third parties involved in the transaction) over to the public security organ.
9.4 The user hereby acknowledges and agrees that any act of trading virtual currency and virtual props with other users or any third party outside of the application or outside the application will be considered a serious breach of contract and illegal activities. We not only have the right to prohibit the item not to be used normally in the application, but also have the right to immediately suspend, terminate the service and delete the account without any liability; and for the serious circumstances involved, we also have the right to hand over the relevant parties(including the users and any third parties with whom they deal) to the public security organ .
9.5 The user hereby confirms and agrees that the measures taken by us due to the user’s behaviors in violation of laws, regulations or agreements may not affect the interaction of the user's game account with other game users in accordance with the relevant game rules, and the above measures may result in the expiration of the props and equipment under the account item currently used by user due to the expiration of the period of use of the above-mentioned measures, and the loss may be borne by the user. That is, the duration of the above measures taken by us is calculated during the period of use of the game props and game equipment with the expiration date; after the execution of these measures is terminated, the use period of the game props and game equipment will not be renewed.
9.6 The user hereby acknowledges and agrees that the game items sold in the online games and/or their affiliated malls are not marked with a term of use, or that the games whose use period is "Permanent", "Indefinite" or "Unlimited", the item only refers to the indefinite period of use during the operation of the online game, and the period of use is from the date the user obtains the item of the game until the end of the operation of the online game . Once the agreement is terminated or the online game is terminated due to various reasons, the user will not be able to continue using the game items.
9.7 The user hereby confirms and agrees that the relevant game data of the online game will occupy the server space of the online game, and retaining all the game data generated by the user in the process of using and enjoying the online game product and service for a long time will largely squeeze the server space, affect the game speed of users and other users, and increase the operating cost of us. Therefore, we will periodically transfer some of the past game data stored onto the server or permanently delete it.
9.8 The user hereby confirms and agrees that the user's conduct in violation of relevant laws and regulations or this Agreement is imminent and instantaneous. At present, we usually sets a security program in the server software and/or client software, and the security program analyzes and judges the received game data transmitted from the mobile phone used by the user. If the game data is received in accordance with a number of analysis indicators set in advance in this security program, or if it meets one or more of the indicators set in the program multiple times, then we may judge that the user has violated relevant laws, the prescription of the regulation or this agreement. Of course, we may also adopt different methods to analyze and judge. However, no matter which methods we adopt to judge the violation of relevant laws and regulations or this agreement by users, the user's consent is based on the relevant data and judgment methods and standards provided by us. The user has no objection to this.
9.9 The user hereby confirms and agrees that the violation of relevant laws and regulations or this agreement by the user may be an instant moment that allows many users to know the behavior. If we do not take various measures immediately, it can cause very serious and very bad consequences. In this regard, the user has fully understood and fully agreed that we have the right to take relevant measures.
9.10 We commit to abide by the state's laws and policies on protecting the physical and mental health of young people and protect the physical and mental health of young people in accordance with relevant national laws and regulations. Users should abide by the relevant national laws and regulations and the rules and regulations on the protection of adolescents' physical and mental health.
9.11 We reserve the right to take relevant measures and adopt one or more of the following measures.This is consented by uses when the person has violated the relating laws or regulations:
(1) Immediately disconnect the network connection between the user's current mobile phone and the online game server, the user must log in again to continue using the online game;
(2) Temporarily prohibit users from logging in to online games with the currently used account;
(3) Temporarily prohibit the user from using a certain online game character created under the currently used account item;
(4) Temporarily limit the activity range of a certain online game character under the current account to a specific game area;
(5) Temporarily prohibit the user from using a function that requires payment in the online game until the user pays the owed fee and the corresponding fee is paid in advance for continuing to use the above payment function;
(6) Reduce or clear the records of points, grades and/or honors of the account currently used by the user in the online game;
(7) Temporarily prohibit users from making any comments in online games with the currently used account;
(8) Take other measures than the above.
9.12 We have the right to take one or more of the above measures continuously, intermittently or alternately.
10. Risk and disclaimer
10.1 We do not accept any express or implied warranty for the services provided by us, and the stability, security, error and uninterrupted service provided by us may also be affected by the circumstances described in Article 8. The user shall bear all risks and possible damages happened under above circumstances.
10.2 We do not guarantee that there will be no program bugs and will not be liable for any problems arising therefrom.
10.3 We do not guarantee our services provided that will satisfy each user’s requirement. And we also cannot promise that the services will not be interrupted, or that the service will be timely, safe, correct, or successfully transited.
10.4 Users shall acknowledge and agree that any risks of using our services will be entirely by themselves; all consequences arising from the use of our services are also borne by themselves, and we assume no responsibility for any reason.
10.5 The User hereby agrees and acknowledges that, to the fullest extent permitted by applicable law, the services provided by us are provided to the User on an "as is" and "as available" basis and do not include any types of express or implied warranty ( This includes, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and various possibilities arising from trading habits. We do not guarantee that users can access or use our services according to the time and place they choose. We do not guarantee that our services will not be interrupted or error-free, we will not guarantee that the defects will be corrected, and we will not guarantee that our services are free of viruses or other harmful elements.
10.6 The users hereby confirm and agree that there is an objective situation of non-interoperability between different operating systems. This objective situation is not caused by us, which may result in the user's recharge in one operating system and the game data cannot be smoothly transferred to another operation. In the system, due to the user's risk of recharge loss and game data loss caused by switching between different systems, the user shall bear the responsibility and shall not require any responsibility of us.
10.7 The User hereby agrees and acknowledges that the use of this application in connection with Internet services may be affected by instability in all aspects. Therefore, this application has the risk of service interruption or failure to meet user requirements caused by force majeure, mobile phone virus or hacker attack, system instability, user location, user shutdown, and any other technology, internet, communication line reasons.
10.8 The user hereby agrees and acknowledges that this application may include any content that is threatening, defamatory, offensive or illegal, or infringement of the rights of others (including intellectual property rights). The risk of impersonation information is subject to the above risks, and the developer does not make any type of guarantee, whether explicit or implied, including all informational authenticity, suitability for a particular purpose, ownership and non-infringement. Implied warranties and conditions shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the user's improper or unlawful use of the application.
10.9 Users understand that this application, like most Internet products, is vulnerable to a variety of security issues, including but not limited to:
(1) The user improperly discloses the detailed personal data and is used by criminals to cause harassment in real life;
(2) The user is tricked to loss password;
(3) Other software downloaded and installed by users contains viruses such as “Trojan Horse”, which threatens the security of information and data on personal mobile phones, and then threatens the use of this application and services.
10.10 The opinions, suggestions, and other contents expressed by the users on the official website of the service are the individual opinions of themselves, which do not represent our opinions, as a result, users shall assume all consequences raising from aforesaid legal disputes are not of our responsibility, and there is no obligation for us to compensate.
11. Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by us.We have no control over, and assumes no responsibility for, the content,privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
12.Indemnification
12.1 The User agrees to protect and safeguard the interests of us and other users. If the user violates any relevant laws, regulations or any terms of this Agreement, and cause the Company, or its affiliates, servants, trustees, agents or / and other related performance supporters or any other third party damages or expenses (including but not limited to litigation costs incurred by legal proceedings, administrative procedures, attorney fees, actual losses incurred, etc.), the liability for damages and expenses should be borne by aforesaid user.
12.2 We are not liable for any damages, direct or indirect, derivative damages or lost profits caused by the use of our services or the inability to use the Internet.
13. Supplementary Provisions
13.1 The place of signing this agreement is Chaoyang District, Beijing, the People's Republic of China.
13.2 The interpretation, validity and resolution of this agreement shall apply to the laws of the mainland of the People's Republic of China.
13.3 In the event of any dispute or dispute arising from this Agreement, all parties shall settle it through friendly negotiation or as provided under Section 15 herein.
13.4 We reserve the right to interpret this Agreement to the fullest extent permitted by applicable law.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a
revision is material we will try to provide at least 3 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
If you live in the United States or another jurisdiction that allows you to agree to arbitration, you and Tuyoo agree that all Disputes, as defined below, between you and Tuyoo will be settled by binding arbitration, unless otherwise provided herein.
This agreement does not apply (1) if you are a resident of any jurisdiction which prohibits this arbitration agreement, (2) if you opt out of this arbitration agreement as described in section (e) below, or (3) to certain types of Disputes described in section (e) below. Please read this provision carefully.
This Dispute Resolution and Arbitration Provision (“Provision”) facilitates the prompt and efficient resolution of any disputes that may arise between you and Tuyoo.
Arbitration is a form of private dispute resolution in which persons with a dispute waive their rights to file a lawsuit, to proceed in court and to a jury trial, and instead submit their disputes to a neutral third person (or arbitrator) for a binding decision. In the absence of an arbitration agreement, you may otherwise have a right or opportunity to bring claims in court, before a judge or jury, and/or participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Arbitration replaces the right to go to court. Except as otherwise provided herein, by agreeing to these Terms, you waive your right to litigate claims in court and waive the right to have your claims heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorneys’ fees).
You have the right to opt-out of this Provision (as explained below), which means you would retain your right to litigate your disputes in a court, either before a judge or jury.
For the purpose of these Terms, including this Provision specifically, “Tuyoo” means TUYOO TECHNOLOGY PTE. LTD., its partners, parent companies, subsidiaries, licensees, licensors and affiliates. “Dispute” means any dispute, claim, or controversy between you and Tuyoo regarding any aspect of your relationship with Tuyoo, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced.
YOU AND TUYOO EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION, AND YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
You understand and agree that by entering into this agreement you and Tuyoo are each waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, you and Tuyoo might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.
Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless both you and Tuyoo specifically agree to do so following initiation of the arbitration. If you choose to pursue your Dispute in court by opting out of this Provision, as specified above, this Class Action Waiver will not apply to you. Neither you, nor any other user of the Service can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.
For all Disputes, whether pursued in court or arbitration, you must first give Tuyoo an opportunity to resolve the Dispute. You must commence this process by written notification to:
TUYOO TECHNOLOGY PTE. LTD.
6 Raffles quay #14-06 SINGAPORE (048580)
That written notification must include (1) your name, (2) your address, (3) a written description of your Claim, and (4) a description of the specific relief you seek. If Tuyoo does not resolve the Dispute within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.
Notwithstanding the above, you or Tuyoo may choose to pursue a Dispute in court and not by arbitration if (i) the Dispute qualifies, it may be initiated in small claims court; or (ii) YOU PROVIDE THE TUYOO WRITTEN NOTICE OF YOUR DESIRE TO OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT (the “Arbitration Opt-Out Notice”). To opt-out of these arbitration procedures, you must provide written notification to:
TUYOO TECHNOLOGY PTE. LTD.
6 Raffles quay #14-06 SINGAPORE (048580)
Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with Tuyoo through arbitration. Your decision to opt-out of this Provision will have no adverse effect on your relationship with Tuyoo. If you do not provide the Company with an Arbitration Opt-Out Notice within 30 days from the date that you first consent to these Terms, you will be deemed to have knowingly and intentionally waived your right to litigate any dispute except as expressly set forth in clauses (i) and (ii) above.
Additionally, notwithstanding the above, Tuyoo reserves the right to bring an action in any court of competent jurisdiction against you to stop and/or seek compensation for the intentional or willful misuse or abuse (e.g. hacking or falsifying location) of its intellectual property, services, and products.
For Disputes between the Tuyoo and that are not resolved through the Pre-Arbitration Claim Resolution procedures set forth above, either you or Tuyoo may initiate arbitration by submitting the Dispute to the Beijing Arbitration Commision (“BAC”) for arbitration. Such arbitration shall be conducted exclusively in Beijing, at BAC, in accordance with the BAC Arbitration Rules in effect at the time of applying for arbitration. The appointing authority shall be BAC. The language to be used in the arbitral preceding shall be English. In such arbitration before BAC, this Agreement shall be construed in accordance with and governed by the laws of People's Republic of China, regardless of choice of laws or conflicts of laws.
The arbitral award is final and binding upon both parties and the award shall be rendered in the English language pursuant to the laws of People's Republic of China. No demand for arbitration may be made after the date when the institution of legal or equitable proceedings based on such claim or dispute would be barred by the applicable statute of limitation.
If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the Dispute will be decided by a court.
This Provision shall survive this Agreement, the termination of your Account (if applicable), and/or your access to or use of the Service.
The failure of Tuyoo to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Tuyoo. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
THE SECTION TITLES IN THESE TERMS OF SERVICE ARE FOR CONVENIENCE ONLY AND HAVE NO LEGAL OR CONTRACTUAL EFFECT.
If you have any questions about these Terms, please contact us through
customersupport@tuyoogame.com .